Information Technology Enterprise Solutions - 4 Hardware

Program Name: ITES-4H Vendor: Better Direct AI
2425 E University Drive
TempeAZ 85281-3110
Award Date: 19 Sep 2025      
Contract Number: W519TC-25-D-A045 UEI: J6EEK881G8H7 Business Type: Small Business Expiration Date: 18 Sep 2035

Primary Goods and Services: Seven "Catalog Product" areas and "Other Items and Services" CLINs. Related services include system configuration, physical site analysis, installation and relocation, and legacy equipment warranty/maintenance. The North American Industry Classification System (NAICS) code for this contract is 334111, "Electronic Computer Manufacturing".

Ordering Open To: Army, DOD, Federal Agencies

Ordering Instructions: The ITES-4H contracts are the Armys mandatory source for purchase or lease of commercial off-the-shelf (COTS), IT hardware. This includes UNIX and Non-UNIX based servers, desktops, notebooks, workstations, thin clients, storage systems, networking equipment (including wireless), network printers, product ancillaries, peripherals (including monitors), network cabling products, video teleconferencing (VTC) products, standalone displays (e.g., plasma screens, HDTVs), scanners, Everything over Internet Protocol (EoIP) products, communication devices, power devices, and software provided as part of the end to end solution (includes Enterprise Software Agreements (ESA), Non-ESA, SmartBUY, and Non-SmartBUY), warranty variations, and other related incidental services, accessories, and options. Services such as system configuration and integration, physical site analysis, installation and relocation, high availability configuration and legacy equipment warranty/maintenance are also available. Customers must obtain a Statement of Non-availability from CHESS and/or an ITAS Waiver  from the CIO/G-6 if they wish to purchase outside of CHESS. See the CHESS FAQ for further information.

Documentation

Better Direct AI Pricing Info

RFQ Tutorial

Contract and Modification Files

Contract

Points of Contact

Digital Market

Digital Market Customer Support Team
Phone: (571) 644-6011
Email: armychess@army.mil

Vendor

Presales & Post Sales POC
Diana Zhong
Phone: 480-921-3858 ext. 275
Email: diana@betterdirect.com
Presales POC
Mark Evans
Phone: 480-921-3858 ext. 650
Email: mark@betterdirect.com
Presales POC
KaTo Wong
Phone: 480-921-3858 ext. 119
Email: kato@betterdirect.com
Post Sales POC
Chase Cai
Phone: 480-921-3858 ext. 320
Email: chase@betterdirect.com
Waranty/Telephone Support
Phone: 480-921-3858 ext. 12
Email: ites-4h.warranty@betterdirect.com

Contracting

Contract Officer
Neal Williams

Email: usarmy.ria.acc.mbx.ites-4h@army.mil
Contract Specialist
Jenn Cronbaugh

Email: usarmy.ria.acc.mbx.ites-4h@army.mil

Other