Army Desktop & Mobile Computing - 2

IMPORTANT NOTE:
If you experience issues with the AGM, such as those requiring re-installation, contact your local helpdesk. Each Army Command (ACOM) has technical POCs assigned to download the AGM. If your local helpdesk is unable to assist, users are directed to contact the CHESS Customer Service Center (armychess@mail.mil; ph: 888-232-4405) to obtain their ACOM's AGM Trusted Download Official POC information.
Program Name: ADMC-2 Vendor: Dell Federal Systems, L.P.
One Dell Way
Building 8, Box 26
Round RockTX 78682
Award Date: 24 Apr 2006      
Contract Number: W91QUZ-06-D-0002 Business Type: Large Business Expiration Date: 23 Oct 2019

Primary Goods and Services: Dell PC's and Laptops. Commercial software applications, peripherals, power devices, displays. APC Products. Lexmark products. Installation services, System configuration and integration, Image loading, Data migration, Asset tagging.

Ordering Open To: Ordering contracting officers within the Army, Department of Defense, and other federal agencies are authorized to place orders within the terms of the contract and within the scope of their authority.

Ordering Instructions: The ADMC-2 contracts are the Army's mandatory source for the purchase and lease of commodity, commercial off-the-shelf (COTS), IT hardware. This includes desktops, notebooks, semi-ruggedized and ruggedized devices, displays, printers, and associated peripherals. All desktop and notebook computers purchased for the Army will be delivered with a CAC reader and be compliant with the latest NETCOM technical requirements to include the Army Golden Master. Services such as installation, site survey, system configuration, asset tagging, image blasting, and custom imaging to support the equipment are also available. Customers must obtain a Statement of Non-availability from CHESS and/or an ITAS Waiver from the CIO/G-6 if they wish to purchase outside of CHESS. See the CHESS FAQ for further information.

Points of Contact

Chess

CHESS POC
CHESS Customer Support Team
Phone: (888) 232-4405
Email: armychess@mail.mil

Vendor

Contracting

ACC-Rock Island Contracting Officer
Nathan Acree
Phone: (309) 782-4886
Email: nathan.e.acree.civ@mail.mil
ACC-Rock Island Contracting Specialist
Terry Kraker
Phone: (309) 782-8570
Email: terry.c.kraker.civ@mail.mil

Other

Customer Contact Info
CONUS & OCONUS
Phone: (800) 727-1100 x7282737
Fax: (512) 283-1111
Dell Customer Support
None None

Email: CHESS_Sales_Support@dell.com
Help Desk / Customer Care
None None
Phone: (800) 727-1100
Email: support@dell.com
Tech Support
None None
Phone: (877) 671-3355
Email: support@dell.com
Warranty Assistance
Phone: (800) 822-8965